Another way to contact them is by filling out a web-based form on the company"s website. You can also contact them by phone or email. However, if you"re experiencing a problem, you"re going to want to make sure you get through to an actual human being. In the past, customers have complained about being treated rudely by customer service agents.
You can also contact them to cancel your subscription. This is a great option for people who want to avoid paying a subscription fee for a service they don"t use. But if you"re not ready to give up your music, you can always try to figure out why you have a problem. It"s possible that your device isn"t compatible with SiriusXM. Or, you might have an issue with a third-party device.
If you"re trying to use the SiriusXM mobile app to contact them, you"ll need to open the App and log in. To do so, you"ll need to enter your VIN. Once you have done this, you"ll be able to navigate to the SiriusXM Guardian(tm) assistance feature.
You can also call the SiriusXM customer support line if you have a question about a specific product or need help with your subscription. Typically, you"ll be able to get through to a live person if you"re having a problem with your device. They will then be able to troubleshoot your issues and find out the underlying cause of your problem.
The SiriusXM website is also an excellent way to contact them. It allows you to search for a radio using your car"s VIN, and you can also check out previous correspondence. Additionally, you can view a screen shot of any technical issues that might be affecting your radio. Finally, you"ll have the ability to submit an Unresolved Issue form if your issue hasn"t been resolved.
As with all other customer services, if you"re having a problem, it"s important to take notes on your calls. This will help you to identify any misunderstandings, as well as areas where you feel the Customer Care agent was lacking in communication. Often, it"s these notes that lead to a resolution to your issue.
While you should be able to get through to an actual human being at SiriusXM, many consumers are unhappy with the customer service experience. Unfortunately, the company has a bad reputation for treating customers poorly, and for not resolving consumer issues.
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