Sirius XM is a provider of satellite radio and online radio services. The company is headquartered in Midtown Manhattan, New York City. It offers several different programs for consumers to choose from. All of these programs are available to you as long as you are a subscriber to the service. There are also promotional offers, but these only apply to new subscribers.
When you are a Sirius XM subscriber, you agree to opt in to the various programs that are offered to you. You can do this by signing up for an account or by calling a customer care agent. Depending on the program, you may be required to opt in to receive information, such as a subscription confirmation or billing statements. Depending on the program, you may also have to provide your personal details, such as your name and address. Some programs require you to fill out an online form. Others require you to send a text message to a short code.
Once you have opted in to the program, you will be able to receive notifications from Sirius XM. These messages can be sent in the form of a text, MMS or SMS. This may be a one-time message or a series of recurring text messages. In addition, you can opt out of certain text messages by texting the keyword CANCEL to a short code.
The Sirius XM Text Messaging Terms ("SMS Terms") govern your participation in the SMS programs. Regardless of your previous opt-outs, your agreement to participate in these programs is effective indefinitely. By opting in to these SMS programs, you give your consent to receive text messages, even if you are on a Do Not Call registry. Similarly, you can opt out of SMS messages by sending the keyword END to a short code.
To cancel your SXM subscription, you must give at least 24-hour notice before the renewal date. SXM subscriptions automatically renew monthly. At the end of your free trial period, you will be charged for your subscription, although you can stop your service at any time. Subscriptions can be cancelled in the member"s account or by calling customer service.
You can also submit an unresolved issue through the Sirius XM website. You must be logged into your account to access the Unresolved Issue feature. Depending on the nature of your problem, your technical support specialist may be able to help you identify the source of your problem or recommend a workaround.
Although Sirius XM does not promise to fix all of your problems, it will try its best to help you get the most out of your service. For example, if you are having difficulty streaming the SXM App, your device"s customer service may be able to recommend a third-party product that is compatible with the service. Even if a remedy does not solve your immediate problem, it can be helpful to know that there is an option to take your case to arbitration.
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